Terms and Conditions

Welcome to SEWVY. By accessing, browsing, or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our website or placing an order.

1. General

SEWVY is a contemporary fashion brand offering men’s and women’s apparel.

By using this website, you confirm that you are legally capable of entering into a purchase agreement, or that you are using the website under the supervision of a parent or legal guardian where applicable.

SEWVY reserves the right to update, modify, or replace any part of these Terms and Conditions at any time. Updated terms will be published on this page.

2. Product Availability

All products displayed on the SEWVY website are subject to availability.

Products may be available in limited quantities.
Sizes, colors, or styles may sell out at any time.
Adding a product to your cart does not guarantee its availability.
An order is confirmed only after successful order placement and payment confirmation, where applicable.
Product availability may change without prior notice.

SEWVY reserves the right to cancel or modify an order due to stock errors, pricing errors, technical issues, payment concerns, or suspected fraudulent activity.

3. Product Information

SEWVY makes reasonable efforts to ensure that product descriptions, images, colors, sizing information, and pricing displayed on the website are accurate.

However, actual product colors may vary slightly depending on:

Screen settings
Lighting conditions
Photography
Device display differences

Customers are encouraged to review product descriptions and size information carefully before purchasing.

4. Pricing and Payments

All prices displayed on the website are listed in Indian Rupees (₹) unless otherwise stated.

SEWVY reserves the right to change product prices, offers, discounts, and promotions without prior notice.

Payments may be processed through secure third-party payment providers.

SEWVY does not directly store complete credit or debit card information on its own servers.

An order may be cancelled if payment is unsuccessful, reversed, flagged, or otherwise not completed properly.

5. Shipping and Delivery

Orders are generally processed within 24–48 business hours after successful payment confirmation.

Estimated domestic delivery within India is approximately:

4–7 business days from dispatch

Delivery timelines are estimates and may vary due to:

Courier delays
Public holidays
Weather conditions
Remote delivery locations
High order volumes
Operational or logistical issues

Tracking information may be shared through SMS, WhatsApp, email, or another available communication method once the order has been dispatched.

Customers are responsible for providing complete and accurate delivery information.

Please refer to the SEWVY Shipping Policy for additional details.

6. Returns, Exchanges, and Refunds

Eligible return or exchange requests must generally be initiated within 7 days of delivery.

To be eligible, returned products must usually:

Be unused and unwashed
Be in original condition
Have all original tags attached
Be returned with the original packaging
Show no signs of wear, stains, alteration, or misuse

Returns and exchanges remain subject to inspection and approval.

Refunds for approved returns will be processed according to the applicable payment method and may take approximately 5–7 business days, depending on the payment provider or bank.

Shipping charges may be non-refundable unless the customer received a defective, damaged, or incorrect item.

Please refer to the SEWVY Return and Refund Policy for full details.

7. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not already been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

In such cases, the applicable return or exchange process must be followed after delivery.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you should contact SEWVY within 24 hours of delivery.

You may be asked to provide:

Photographs of the product
Photographs of the packaging
Order details
An unboxing video, where applicable

SEWVY will review the request and determine the appropriate resolution, which may include an exchange, replacement, or refund.

9. Intellectual Property

All content available on the SEWVY website, including but not limited to:

SEWVY branding
Logos
Product designs
Graphics
Images
Photography
Text
Website layouts
Promotional material
Visual elements

may be protected by applicable intellectual property laws.

Such content may not be copied, reproduced, distributed, modified, republished, or commercially used without appropriate authorization.

10. Website Use and User Conduct

You agree not to use the SEWVY website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

Attempt to gain unauthorized access to the website
Interfere with website security or functionality
Upload malicious code
Attempt to hack or disrupt the website
Place fraudulent orders
Misuse promotional offers or discount codes
Provide false or misleading information
Use automated systems to interfere with normal website operation

SEWVY reserves the right to restrict access, cancel orders, or take appropriate action where misuse is suspected.

11. Promotions and Discount Codes

Promotional offers, coupon codes, and discounts may be subject to specific conditions.

SEWVY may:

Set minimum order requirements
Restrict offers to selected products
Set expiration dates
Limit usage per customer
Withdraw or modify promotions at any time

Unless otherwise stated, multiple promotional codes may not be combined.

12. Third-Party Services and Links

The website may use or link to third-party services, including:

Payment providers
Courier companies
Social media platforms
Analytics providers
Other external websites

SEWVY is not responsible for the content, availability, privacy practices, or operation of third-party websites or services.

Use of third-party services may also be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, SEWVY will not be responsible for indirect, incidental, or consequential losses resulting from:

Use of the website
Temporary website unavailability
Third-party service failures
Courier delays
Incorrect information supplied by the customer
Circumstances reasonably outside SEWVY’s control

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Personal information collected through the website is handled in accordance with the SEWVY Privacy Policy.

SEWVY does not sell or rent customer personal information to third parties.

By using the website, you acknowledge the collection and use of information as described in the applicable Privacy Policy.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any dispute arising from the use of the website or a purchase from SEWVY will be handled in accordance with applicable Indian law and the jurisdiction determined by the relevant legal requirements.

16. Changes to These Terms

SEWVY may update these Terms and Conditions from time to time.

Changes will take effect when the updated version is published on the website.

Customers are encouraged to review this page periodically.

Contact Information

For questions regarding these Terms and Conditions:

SEWVY
Phone / WhatsApp: +91 77997 22294
Instagram: @sewvy_official
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM