Shipping Policy
SEWVY is committed to processing and delivering every order carefully and efficiently. Please review the shipping information below before placing your order.
1. Order Processing
All orders are generally processed within 24–48 business hours after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working business day.
Once your order has been processed and dispatched, tracking information will be shared through the available contact details provided during checkout.
2. Shipping Timeline
Domestic Shipping — India
Estimated delivery time is 4–7 business days from the date of dispatch.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other logistics-related circumstances.
International Shipping
International shipping availability may vary depending on the destination and order.
Where international shipping is available, estimated delivery may take approximately 7–15 business days after dispatch.
Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.
3. Shipping Charges
Applicable shipping charges, if any, will be calculated and displayed during checkout before the order is confirmed.
SEWVY may occasionally provide free shipping offers, promotional shipping rates, or special delivery offers on selected products or order values.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or other available communication methods.
Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package at the provided delivery address.
5. Delivery Delays
SEWVY makes every effort to deliver orders within the estimated delivery period. However, delays may occasionally occur because of:
- High order volumes
- Courier partner delays
- Public holidays
- Weather conditions
- Remote delivery locations
- Operational or logistical issues
- Circumstances beyond our reasonable control
SEWVY cannot be held responsible for delays caused by courier companies or other third-party logistics providers.
6. Incorrect or Incomplete Address
Customers are responsible for providing the correct name, phone number, address, PIN code, and other delivery details while placing an order.
SEWVY will not be responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
If an order is returned because of an incorrect address, unavailable recipient, or failed delivery attempt, additional shipping charges may apply for re-dispatch.
7. Lost Packages
If the tracking information shows that an order has been delivered but you have not received it, please contact SEWVY within 48 hours.
We will review the matter and coordinate with the courier partner wherever possible.
Each case will be reviewed individually based on available tracking and delivery information.
8. Damaged Packages
If your package arrives visibly damaged, please contact us within 24 hours of delivery.
Customers may be required to provide:
- Clear photographs of the damaged package
- Photographs of the received product
- Order details
- Unboxing video, where applicable
SEWVY will review the information before determining the appropriate resolution.
9. High-Demand Orders
During new launches, promotional periods, sales, or periods of unusually high order volume, processing and shipping times may take slightly longer than usual.
We appreciate your patience during such periods.
10. Delivery Responsibility
Customers are requested to carefully verify all order information before completing their purchase.
Once an order has been shipped, changing the delivery address may not always be possible.
If a package is returned to SEWVY because of incorrect customer details or repeated failed delivery attempts, re-shipping charges may apply.
Contact Information
For shipping and order-related assistance:
SEWVY
Phone / WhatsApp: +91 77997 22294
Instagram: @sewvy_official
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM