Privacy Policy
SEWVY respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, interact with us, or place an order.
1. Information We Collect
When you visit the SEWVY website, contact us, or place an order, we may collect the following information.
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Order details
- Payment-related information processed securely through third-party payment gateways
Technical Information
We may also collect certain technical and usage information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data
- Cookies and similar technologies
We only collect information reasonably required to operate our website, process orders, and provide our services.
2. How We Use Your Information
SEWVY may use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Share tracking information
- Communicate regarding returns, exchanges, or refunds
- Improve the website and customer experience
- Prevent fraud or unauthorized transactions
- Maintain website security
- Send promotional or marketing communications where you have provided consent
SEWVY does not sell or rent your personal information to third parties.
3. Payment Security
Payments are processed using secure third-party payment gateways.
SEWVY does not directly store complete credit card or debit card details on its own servers.
Payment providers may collect and process information in accordance with their own privacy and security policies.
4. Cookies and Tracking Technologies
SEWVY may use cookies and similar technologies to:
- Improve website performance
- Keep the website functioning correctly
- Remember customer preferences
- Understand how visitors use the website
- Analyze website traffic
- Support shopping cart and checkout functionality
You may disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
5. Data Protection and Security
SEWVY takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account and device information.
6. Third-Party Services
SEWVY may share limited information with trusted third-party service providers where necessary to operate the business.
These may include providers involved in:
- Payment processing
- Shipping and logistics
- Order management
- Website hosting
- Website analytics
- Customer communication
- Email or SMS services
- Marketing services, where applicable
Only information reasonably necessary to provide the relevant service should be shared.
Third-party providers may also operate under their own privacy policies.
7. Order and Delivery Information
To process and deliver orders, SEWVY may share necessary customer information such as:
- Customer name
- Phone number
- Delivery address
- Order details
with courier and logistics partners.
This information is used for order fulfillment and delivery purposes.
8. Marketing Communications
If you choose to receive promotional messages, SEWVY may send updates relating to:
- New products
- New collections
- Offers
- Promotions
- Website updates
You may request to stop receiving promotional communications at any time.
Transactional communications relating to an existing order may still be sent where necessary.
9. Your Privacy Rights
Depending on applicable law, you may request to:
- Access personal information held about you
- Correct inaccurate information
- Update your personal details
- Request deletion of certain personal information
- Withdraw marketing consent
- Ask questions about how your information is being used
To make a privacy-related request, contact SEWVY using the details below.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, or business-record purposes.
10. Data Retention
SEWVY may retain personal and order information for as long as reasonably necessary to:
- Process and manage orders
- Provide customer support
- Handle returns, refunds, or disputes
- Maintain business and transaction records
- Meet applicable legal or regulatory requirements
When information is no longer reasonably required, it may be deleted or anonymized where appropriate.
11. Children’s Privacy
SEWVY does not knowingly collect personal information from children where such collection is not permitted by applicable law.
If you believe a child has provided personal information without appropriate authorization, please contact us.
12. Third-Party Links
The SEWVY website may contain links to third-party websites or platforms, including social media services.
SEWVY is not responsible for the privacy practices, content, or security of third-party websites.
Customers are encouraged to review the privacy policies of those services before providing personal information.
13. Changes to This Privacy Policy
SEWVY may update this Privacy Policy from time to time to reflect changes in business operations, website functionality, service providers, or applicable requirements.
Any updated version will be published on this page.
Continued use of the website after an update will be subject to the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or wish to make a privacy-related request:
SEWVY
Phone / WhatsApp: +91 77997 22294
Instagram: @sewvy_official
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM