Return and Refund Policy

SEWVY aims to provide a smooth and transparent shopping experience. Please review the return, exchange, and refund terms below before placing your order.

1. Return Eligibility

Returns may be requested within 7 days of delivery, subject to the following conditions:

The item must be unused and unwashed.
All original tags must remain attached.
The product must be returned in its original packaging.
The item must not show signs of wear, stains, damage, alteration, or misuse.

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items may not be eligible for return:

Items purchased during clearance or special promotional sales.
Products clearly marked as Final Sale.
Gift cards, if applicable.
Items that have been worn, washed, altered, damaged, or returned without original tags or packaging.

Any product-specific return restrictions, if applicable, will be mentioned on the relevant product page.

3. Exchange Policy

SEWVY may offer exchanges for:

Size-related issues, subject to stock availability.
Defective products.
Incorrect products received.

Exchange requests must be initiated within 7 days of delivery.

If the requested size or replacement item is unavailable, the case may be resolved through a refund or another suitable option after review.

4. Refund Process

Once the returned product is received and inspected:

You will be informed whether the return has been approved or rejected.
Approved refunds will be processed to the original payment method, where applicable.
Refund processing may take approximately 5–7 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by SEWVY.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact SEWVY within 24 hours of delivery.

You may be required to provide:

Clear photographs of the product
Photographs of the packaging
Order details
An unboxing video, where applicable

Please do not use, wash, alter, or remove the tags from the item before the issue is reviewed.

After verification, SEWVY may arrange a replacement, exchange, or refund as appropriate.

6. Return Shipping

Unless the return is caused by a product defect, damage, or fulfillment error by SEWVY, return shipping costs may be the responsibility of the customer.

Customers are advised to use a reliable and trackable shipping method when sending a return.

SEWVY cannot be held responsible for return shipments that are lost or damaged in transit before reaching us.

7. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided the order has not already been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled and will need to follow the applicable return or exchange process after delivery.

8. Stock Availability

All exchanges and replacements are subject to product and size availability.

If a requested size or item is unavailable, SEWVY may not be able to offer a direct replacement.

Customers are encouraged to review the product details and size guide carefully before placing an order.

9. Return Approval

Submitting a return or exchange request does not automatically guarantee approval.

All returned items will be inspected before a refund or exchange is processed.

SEWVY reserves the right to reject returns that do not meet the conditions mentioned in this policy.

Contact Information

For return, exchange, or refund assistance:

SEWVY
Phone / WhatsApp: +91 77997 22294
Instagram: @sewvy_official
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM